Privacy Policy

1. Introduction

At tvtter.com, we are committed to safeguarding your privacy and protecting the personal data entrusted to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in accordance with global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize transparency, user control, and privacy-first principles.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others interacting with tvtter.com (hereinafter referred to as the “Website”). The legal entity responsible for the processing of your personal data, referred to as the “Data Controller,” is tvtter.com. Any data collected by the Website is controlled, processed, and maintained securely and lawfully. For any privacy-related inquiries, please contact: [email protected].

3. Categories of Personal Data Processed

We collect and process the following categories of personal data:

A. Usage Data
Information automatically collected when you access or interact with the Website, including but not limited to your browser type, IP address, time zone, session duration, referring/exit pages, clickstream data, and Website usage patterns.

B. Account Data
Data provided when you create an account or register for services, which may include your full name, residential or business address, email address, and telephone number.

C. Profile Data
Information related to your preferences, purchase history, behavioral habits on the Website, content interactions, and interest categories.

D. Communication Data
Information arising from communications you initiate with us, including support inquiries, messages sent via contact forms, chat history, and email correspondence.

E. Technical Data
Data associated with your device or system, such as device type, platform, operating system version, language settings, system identifier, and browser configuration.

F. Transaction Data
Details about services purchased through the Website, including payment method, amount, billing and delivery details, and transaction history.

G. Preference Data
Your choices regarding marketing communications, product updates, newsletter subscriptions, and records of your interactions with our preference management systems.

4. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

– Consent: Where you have explicitly given us permission to process your data (e.g., for email marketing).
– Contractual Necessity: Where data processing is required to fulfill a contract with you (e.g., account management, purchases).
– Legal Obligation: When processing is necessary to comply with applicable legal, tax, accounting, or regulatory obligations.
– Legitimate Interests: Where processing is necessary for the operation of our business and does not override your data protection rights (e.g., service optimization and fraud prevention).

5. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

– Right of Access: Request confirmation of whether we process your data and access to such data.
– Right to Rectification: Request correction of any inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data where grounds exist (commonly known as “Right to be Forgotten”).
– Right to Restriction: Request restriction of processing under specified circumstances.
– Right to Data Portability: Receive a copy of your personal data in a structured, machine-readable format and transmit it to another controller.

Residents of California have specific rights under the CCPA, including the Right to Know, Right to Delete, and Right to Opt Out of the sale of personal information.

To exercise any of these rights, please contact: [email protected]. We may request verification of your identity to ensure the security of your data.

6. Security Measures

We implement robust technical and organizational safeguards to protect your personal data including, but not limited to:

– Industry-standard encryption of sensitive data in transit and at rest
– Access controls and role-based authentication
– Continuous backups and secure redundancy measures
– Security awareness and privacy training for employees
– Regular audits and penetration testing

7. International Data Transfers

Where personal data is transferred outside of your jurisdiction, including transfers from the European Economic Area (EEA) to countries not deemed to provide an adequate level of data protection, we ensure compliance with applicable data protection laws through:

– Standard Contractual Clauses approved by the European Commission
– Supplemental measures as appropriate to safeguard data privacy
– Ongoing risk assessments and partner due diligence

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which the data was collected. Specific timeframes include:

– Account and Profile Data: Retained for the duration of your active account and up to 7 years thereafter to comply with legal and contractual requirements.
– Transaction Data: Retained for at least 7 years for tax and audit purposes.
– Communications Data: Retained for 3 years for customer service quality and legal verification.
– Usage and Technical Data: Anonymized where possible, logged for a maximum of 12 months.

We may retain certain anonymized or aggregated data beyond these periods for analytical and research purposes that do not identify you personally.

9. Cookie Policy

Our Website utilizes cookies and similar tracking technologies categorized as follows:

– Essential Cookies: Necessary for core website functionality and user login.
– Functional Cookies: Enhance usability and store your preferences.
– Analytics Cookies: Allow us to understand user behavior using statistical tools.
– Performance Cookies: Optimize Website speed, responsiveness, and reliability.

10. Cookie Management and Compliance

Where required by law, we seek your consent before deploying cookies that are not strictly necessary. You may adjust your cookie preferences at any time using our cookie consent banner or through your browser settings. We ensure compliance with GDPR consent guidelines and honor browser-based Do Not Track (DNT) signals in accordance with the CCPA.

11. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from individuals under this age. If we discover that we have unintentionally collected information from a child under 13, we will delete such data promptly. Parents or guardians who believe their child has submitted personal information without consent should contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to modify this Privacy Policy at our discretion to reflect changes in legal, technical, or operational requirements. All changes will be posted to this page. Where appropriate, we will notify users via email or through a notice on tvtter.com. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, complaints, or concerns regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

We are committed to resolving any privacy-related issues with transparency and integrity.

This Privacy Policy is intended to demonstrate tvtter.com’s commitment to full compliance with applicable privacy laws and industry best practices. We invite you to contact us at any time with questions or concerns related to your data privacy.